Your success is our priority—at every step. Unlike others in the industry, we don’t send you to a call center. When you reach out for support, you’re speaking directly with the engineers who designed, tested, and continue to build every system we ship.
Whether you’re troubleshooting, looking for expert advice, or figuring out how to best achieve your next project—real help is just a call or email away.
Don’t wait when you need answers. Call us directly or submit a request, and we’ll connect with you at a time that works for you.
Technical Support Form
Submit a Support Request
Fill out the form below and our engineering team will respond shortly.
At Pipe Dream CNC, every machine is built to last—with industrial-grade materials and craftsmanship that meets the highest standards. Each component goes through a rigorous three-stage inspection process before it ever leaves our shop.
We stand behind our work. If something’s not right, we’ll make it right—quickly and fairly.
Each system includes a printed manual, and digital copies are provided after purchase. Most common questions can be answered by referring to these resources.
Can’t find what you need? Our technical support team is ready to help.
Want help getting started or optimizing your workflow?
We offer:
All Pipe Dream CNC-manufactured products include a 1-year warranty from the date of purchase, covering defects in materials and workmanship.
Third-party components are covered by their respective manufacturers’ warranties. For details specific to your product, feel free to contact us.
Modifying the product in any way voids the warranty.
If you’re unsure how these terms apply to your purchase, reach out to us before placing your order—we’re happy to help.
1-Year Manufacturer’s Warranty (Controller, Cabling, Motors)
3-Year Manufacturer’s Warranty
1-Year Manufacturer’s Warranty
Note: All Hypertherm warranty claims must be handled directly through Hypertherm’s Customer Support team: (800) 737-2978